The big incidents are a reliability Rorschach Test for everybody's worst opinions. — Colette Alexander. This is Fine! Podcast. youtube 
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The big incidents are a reliability Rorschach Test for everybody's worst opinions. — Colette Alexander. This is Fine! Podcast. youtube
Clint: when you're disconnected from what I think we've learned about complex system failures, you're just riding on the reactions. But in a way it's worse when you [decide] I'm going to focus on the people around me and make sure they have what they need. And you know they don't. And then the boom happens. The big Severity 1 is declared.
Colette: It's like a Rorschach test for everybody's worst opinions.
Clint: Oh! That's such a great model.
Colette: We had this terrible outage. Here read a list of facts about it and then you tell me. Fill in the blanks. Depending on how someone fills in the blanks you could tell a hell of a lot about how they approach the world of reliability and safety.